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Maximizer CRM 12 Entrepreneur
Software Support Center

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Maximizer Software Add-ons

  • MaxMobile 12 for BlackBerry
  • MaxMobile Wireless Server 12

Manuals & Guides

Product Name File Type Page Count
Maximizer CRM 12 Entrepreneur Edition
Getting Started Guide		 PDF: 844 KB 24 pages
Maximizer CRM 12 Entrepreneur Edition
User's Guide		 PDF: 5.57 MB 338 pages
Maximizer CRM 12 Entrepreneur Edition
Administrator's Guide		 PDF: 1.86 MB 192 pages
MaxMobile 12 for BlackBerry
Getting Started Guide		 PDF: 216 KB 20 pages
MaxMobile Wireless Server 12
Getting Started Guide		 PDF: 215 KB 16 pages

Supported Operating Systems

  • Microsoft Windows 8
  • Microsoft Windows 7 Home Premium, Professional, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Vista Home, Business, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP Home and Professional (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP (Tablet PC Version) (with latest updates)
  • Microsoft Windows Server 2008 R2 Standard, Enterprise, Foundation, Datacenter, and Web Server (with latest updates)
  • Microsoft Windows Server 2008 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Server 2003 R2 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Server 2003 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Terminal Server 2003, 2008
  • Citrix® using XenApp™ (Presentation Server) 4.5/5.0

Note: Microsoft Windows XP Home, XP Media Center, Vista Home/Home Premium, and Windows 7 Home Premium are not supported in a network environment when logging into a domain is required. Refer to your Microsoft documentation for details on how to set up networking in a workgroup environment.

It's recommended that you install Maximizer on a drive formatted as an NTFS file system. If you want to install Maximizer on a FAT32 file system, you should first convert the drive to an NTFS file system. For information on installing Maximizer on a FAT32 file systems, visit the Maximizer Knowledge Base.

Supported Email Applications

  • Microsoft Outlook 2003, 2007, 20101
  • Microsoft Exchange Server 2003, 2007, 2010 (with latest updates)
  • Lotus Notes/Domino2 5.0, 6.0, 6.5, 7.0 (7.0.1 and 7.0.3), 8.02, and 8.5
  • GroupWise 6.5, 7.0 (7.0.3)
  • Windows Live™ Mail3 (14)
  1. Supported with the 32-bit version of Outlook 2010 only.
  2. The integration of Lotus Notes and Maximizer is limited to allowing access to only the Inbox folder and reading/composing email in plain text. Also subfolders are not available and email messages do not display attachment indicators.
  3. Integration of Windows Live Mail and Maximizer is limited to allowing access to the Inbox folder and reading/composing email in plain text only. Also, subfolders are not available, email messages do not display attachment, importance, replied, or forwarded indicators in Maximizer and messages forwarded or replied from Maximizer are not marked as replied or forwarded when viewed from Windows Live Mail. Not supported on Windows 7.

Supported Office Applications

  • Microsoft Word 2003, 2007, 20101 (with latest updates)
  • Microsoft Excel2 2003, 2007, 2010 (with latest updates)
  • Corel WordPerfect X3 and X4
  1. Supported with the 32-bit version of Word 2010 only
  2. Advanced Export to Excel requires Microsoft Excel 2007 or later

Supported Fax Applications

  • Microsoft Fax

Supported Internet Browsers

  • Microsoft Internet Explorer 9.0
  • Microsoft Internet Explorer 8.0

Supported Reporting Tools

  • Business Objects Crystal Reports XI (Embedded, Standard, Professional, Enterprise)
  • Business Objects Crystal Analysis 11
  • Crystal Reports Server XI
  • Business Objects Crystal Reports 20081
  1. When viewing reports created by Crystal Reports 2008, some features used in the report may not be supported. Refer to the Maximizer Knowledge Base article titled "Support for Features in Crystal Reports 2008 ", reference number 314421, for more information.

Upgrade Path

  • Maximizer CRM 11
  • Maximizer CRM 10
  • Maximizer 7.0, 8.0 and 9.0 (requires the Pervasive Engine)

Supported Import (DB)

  • ACT! 1.x/2.x/3.x/4.x/2000/6.x/2004
  • ACT! 2005 and ACT! 2005 Premium for Workgroups/ACT! by Sage 2006 and ACT! by Sage Premium for Workgroups 2006
  • ACT! 2007 and ACT! 2007 Premium for Workgroups
  • ACT! 2008 and ACT! 2008 Premium for Workgroups
  • ACT! by Sage 2009 and ACT! by Sage Premium 2009
  • ACT! by Sage 2010 and ACT! by Sage Premium 2010
  • ACT! by Sage 2012 and ACT! by Sage Premium 2012
  • GoldMine and GoldMine CE 1.x/2.x/3.x/4.x/5.x/6.x
  • GoldMine 6.7 Corporate Edition or earlier
  • GoldMine 8.0.2 Premium Edition (MS SQL Server database only)
  • GoldMine 8.5.1 Premium Edition (MS SQL Server database only)
  • Organizer 1.x
  • Delimited
  • CSV (Comma Separated Values)
  • Clipper Summer ‘87
  • Clipper 5.x
  • dBase III/III+
  • dBase IV
  • dBase V/Visual dBase 5.x
  • FoxBase/FoxBASE+
  • FoxPro 1.x
  • FoxPro 2.x
  • Visual FoxPro 3.x
  • XML

Computer Telephony Integration (TAPI)

Maximizer and Maximizer CRM may provide incoming call detection and outgoing phone dialing under the following conditions. Refer to the Maximizer Knowledge Base, article titled “Maximizer and TAPI”, reference number 314456, for more information.

  • The Caller-ID service from the telephone company is in SDM format.
  • The PBX or modem is compatible with Microsoft TAPI (Telephony Application Programming Interface) and is Caller-ID compliant.

Supported Smartphones

Miscellaneous

Internet Information Services
  • Microsoft Internet Information Services

Deprecation List

Deprecation Policy
Feature/Product Deprecation Notice
The following products/features are set for deprecation and will be discontinued in the next major release of Maximizer CRM. During the deprecate period, the product/feature is fully supported within the product, and technical support is available unless specified otherwise:
  • Calendar Book and Personal Organizer
  • ecBuilder (ecBuilder has been removed from the v11 installation CD. ecBuilder 6.0 installation installed with an earlier version of Maximizer is supported.)
  • Maximizer ODBC Driver
  • Order Processing using ecPlace
Discontinued
The following products/features are discontinued in Maximizer CRM v12 and are no longer supported:
  • Accounting Link Designed for use with QuickBooks
  • Accounting Link for Sage 50 Accounts
  • Accounting Link for use with Microsoft Dynamics GP
  • Citrix® using Presentation Server 4.0
  • Window Internet Explorer 7.0

Supported Database Applications

  • Microsoft SQL Server 20081 (Workgroup, Standard, and Enterprise Editions) (32-bit and 64-bit edition)
  • Microsoft SQL Server Express 2008 SP1 (provided with Maximizer CRM Entrepreneur/Team installation)
  • Microsoft SQL Server Express 2008 R21
  1. For information on upgrading the Maximizer SQL Server Express instance to SQL Server Express 2008 R2, visit the Maximizer Knowledge Base.

Supported Accounting Applications

Accounting Link Designed for Use with QuickBooks®

  • QuickBooks 2012 Pro/Premier (US Version)2
  • QuickBooks 2011 Pro/Premier (US Version)2, 3
  • QuickBooks 2006, 2007, 2008, 2009, 2010 Pro/Premier Editions (US Version)
  • QuickBooks 2011, 2012 Pro/Premier (Canadian Version)2
  • QuickBooks 2006, 2007, 2008, 2009, 2010 R2 Pro/Premier Editions (Canadian Version)
  • QuickBooks Enterprise Editions 6.0, 7.0, 8.0, 9.0, 10.0 (US Version)
  • QuickBooks Enterprise Solutions 8.0, 9.0 (R4) (Canadian Version)
  • QuickBooks 2010 Pro/Premier Edition (UK Version)2
  • QuickBooks 2008 Pro/Premier Edition (UK Version)
  • QuickBooks 2006/07, 2007/08, 2008/09, 2010/11 Pro/Premier Editions (Australian Version)

Accounting Link for Sage 50 Accounts

  • Sage 50 Accounts 20101
  1. Requires Accounting Link v11 Service Release 1 or later
  2. Remote Data Sharing (RDS) is not supported.
  3. Visit the Maximizer Knowledge Base for more infromation

JRun Applications

  • Macromedia JRun 3.0, 3.1, 4.0

 (JRun requires pre-installation of Java Runtime Environment 1.2.2 - 1.4.2)